Refunds Policy

Haunted Heritage Booking Fees, deposit & remaining balance

Deposits:

Places can be reserved on Haunted Heritage events via payment of the deposit fee for any occasion to the value of £50.00 and over. A minimum of 25% deposits is required according to the event value.
All deposit fees are non-refundable/non-transferable. Deposit fees alone do not confirm a customer’s place in an event; they merely hold fees.

Remaining Balance:

Remaining balances must be paid by four weeks before the event. Failure to pay on time will result in places being cancelled without any refund being offered, and your positions will be put back up for sale and deposit payment lost.
Once the balance payment is made, this payment cannot be refunded, nor can your booking be transferred to another date or event if you cannot attend.
Full payment of the booking fee must be received before any event takes place unless you agree in writing by Haunted Heritage.
Places will only be confirmed upon receipt of full and final payment of the required total booking fee via the remaining balance amount or complete outright purchase.

Cancellations or Amendments to Bookings:

If the customer cancels the entire booking at any stage from the point of sale or fails to turn up at the event, the total booking fee will be retained and non-transferable.
The corresponding booking fees will be retained if the customer reduces the number of persons/bookings attending the event.
All booking fees are non-refundable.

CANCELLATIONS AND REFUNDS:

Please ensure you can make the event date at the time of booking, as Haunted Heritage cannot offer a refund or transfer your places if you cannot attend.
All payments are non-refundable and non-transferable. Our events are paid for in advance on numbers secured. We cannot put event places back on our website for resale. Please see the full terms and conditions.

CANCELLATIONS; BY US:

Haunted Heritage can cancel an event at any time; in particular, we can cancel an event due to a lack of spaces booked to make it financially viable to operate.
If we have to cancel, we will let you know as soon as possible that you will be offered a place at another event or a credit to your account with all monies paid.

There may be other occasions when events are cancelled, postponed or rescheduled due to circumstances beyond our control. If this is the case;

You will be given a full refund of monies paid for the said event. However, if the event is rescheduled, Haunted Heritage may set limitations on any refunds requested. We will endeavour to ensure that every client is made aware of a cancelled event as soon as possible; if this has not been possible, Haunted Heritage will not refund any expenses incurred due to an event’s cancellation, including travel and hotel expenses.

INFORMATION:

Any information that we may receive from you or that is requested by us about names, addresses, email addresses or contact telephone numbers is sensitive and will not be used for any purposes other than to be incorporated into the Haunted Heritage database as per data protection laws.
By accepting and agreeing with these terms and conditions, you are further indemnifying the promoters/organisers/individuals from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands, proceedings, any legal suits, losses or expenses amounted in respect of or arising out of the injury to or the death of any person, or persons, or damage to any property arising from the client’s participation and involvement in the event or activity or premises about the event. Acceptance by you, the client. These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.

COVID - 19:

Haunted Heritage has reverted to our normal Terms and Conditions.

We will no longer move/Transfer Tickets to another venue or refund monies.

Hear what others have to say about us

There aren't many public events teams I will book with, but I will book to go on events with this wonderful team. The staff are enthusiastic, and knowledgeable and if... read more

2011JEDDY

Great team .know there stuff good use of equipment .some great venues A+++++

david baxter
Can’t rate these guys highly enough, they have some great locations around the East Midlands. My latest with them was at Wayne Manor (or Woolaton Hall to give its real... read more

Andy

Amazing Venues, Amazing Team, would recommend to everyone!

Jamie Hutchinson
Fantastic team and locations..highly recommend

rachael farrow

Brilliant night at Bradgate Park with Haunted Heritage! Excellent balance of ghost stoties mixed with historical facts and hands on experience. I'll never see Bradgate the same way again! Thanks... read more

Hayley Watt
Went to holme pierrpont hall last night, great night, lots of activity , shame we ran out time because would of loved an hour exploring on our own in the... read more

lorraine ward

Absolutely amazing! Can’t wait to go again everyone made us feel comfortable especially as it was our first time and surprisingly we had the best laugh along the way

Lucy Henson
Haunted Heritage are by far the best and most professional paranormal investigators we have ever booked with. Each member of the team is very knowledgeable, friendly and welcoming. They are... read more

Paul Wilson

Absolutely love going on investigations with Haunted Heritage. They're very professional and knowledgeable about the equipment they use. A lot of their venues are exclusive to them too, so it's... read more

Gary Mulligan
It's always a pleasure using Haunted heritage for ghost walks and investigation. Friendly staff and helpful Roll on my next investigation 19th of November

Phil Crosgray

Loved this experience. The hosts were friendly and professional and the time went so quickly. Well worth the try. Just have an open mind and enjoy every... read more minute.

Julie Harrison
A really friendly, professional and organised team. Get you all involved, whether you are in a group or on your own. Lots of equipment available to use. Not pushed into... read more

Scott Moore

We had a good night out investigating as always with haunted heritage Staff are very friendly and knowledgeable

stuart blood
Fab team. Brilliant paranormal experiences.

Lisa Barker

My husband and I have been on around 6 investigations with this group and we highly recommend them! Professional but welcoming and friendly and it's never a dull evening. You... read more

Lucie Lim
Having been on investigations with other companies, this was our first with Haunted Heritage. The groups were small compared to previous events companies and this was a huge benefit. Headed... read more

Jayne Lawton

We had a great night on Saturday night at the 1620s House. Great location and a professional inveatigation.

Michelle Raine